Travelgenio
Travelgenio Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelgenio has 1.3 star rating based on 2371 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Travelgenio to a friend or colleague.
- Rating Distribution
Pros: Cheap, Easy and cheap flights, Requesting for call from travelgenio.
Cons: Imposible to contact customer service over the phone, No responded to emails, Do not reply call and request inquiry.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelgenio has 1.3 star rating based on 2371 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Travelgenio to a friend or colleague.
- Rating Distribution
Pros: Cheap, Easy and cheap flights, Requesting for call from travelgenio.
Cons: Imposible to contact customer service over the phone, No responded to emails, Do not reply call and request inquiry.67% of users think that Travelgenio should improve its Customer Service.
75% of users say that they won't use Travelgenio in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t stay here", "Book directly with airlines as this website is not synchronized with airlines.", "Book via airlines, don't risk your money", "No, they don’t respond on time", "Contact me and send my refund money".
Most users ask Travelgenio for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Travelgenio Reviews
"Urgent: Unresolved Flight Cancellation Refund"
Since I couldn't reach you through any other platform, and none of your email addresses seem to be functioningall my emails are bouncing backI'm resorting to...
"Flight canceled and Money never refund"
Flight in 2020 cancelled. Difficult to contact with and keep say have to wait for refund and until now no change to contacts with. The money was never...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
The room was filthy. The hair dryer was fused or burned. The ironing board did not have a cover. The microwave did not work. The volume control on the tv did not work. Paint was peeling from the wall
Paint was peeling from the walls and furniture. Trash was on the floor.
A used towel was on the back of a chair. The only soap in the room had already been used. We left early the next morning but stopped to get coffee. The pot was empty.
An employee was on the phone and too busy to make more. It was a handicap room, but the bedroom was too crowded to get through with a walker.
User's recommendation: Don’t stay here
Shinjuku, Tokyo
Refund
To whom may concern
I would like to ask refund for this ticket if it still possible.
I am sorry in advance, it is very long time ago.
details below,
05 APR 2020 06 APR 2020 TRIP TO TOKYO HANEDA, JAPAN
PREPARED FOR
SHIRAISHI/MASAHIRO
RESERVATION CODE QWSPEK
AIRLINE RESERVATION CODE M9H7PP (GA)(JL) DEPARTURE:SUNDAY 05 APR Please verify flight times prior to departure
GARUDA INDONESIA
GA0423
Duratio n: 2hr(s) 5min(s)
Cabin: Economy
Status: Confirmed
DPS DENPASAR BALI, INDONESIA
CGK
JAKARTA SOEKARNO, INDONESIA
Aircraft:
BOEING 737-800 JET
Distance (in Miles): 594 Stop(s): 0
Meals: Ho t Meal
Departing At: 20:15
Term inal:
DOMESTIC TERMINAL
Arriving At: 21:20
Term inal: TERMINAL 3
Passenger Name: Seats: eTicket Receipt(s):
» SHIRAISHI/MASAHIRO Check-In Required 126377****022
DEPARTURE: SUNDAY 05 APR ARRIVAL: MONDAY 06 APR Please verify flight times prior to departure
JAPAN AIRLINES
JL 5012
Operated by: GARUDA INDONESIA
Duratio n:
7hr(s) 10min(s)
Cabin: Economy
Status: Confirmed
CGK
JAKARTA SOEKARNO, INDONESIA
HND
TOKYO HANEDA, JAPAN
Aircraft:
AIRBUS INDUSTRIE A333 JET
Distance (in Miles): 3579 Stop(s): 0
Departing At: 23:40 (Sun, Apr 5)
Term inal: TERMINAL 3
Arriving At: 08:50 (Mon, Apr 6)
Term inal: TERMINAL 3
Passenger Name: Seats: eTicket Receipt(s):
» SHIRAISHI/MASAHIRO Check-In Required 126377****022
kind regards,
Dubai, Dubai
I need a refund
There is no direct contact detail and it is very hard to get in touch with someone. I need a refund simply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amersfoort, Utrecht
Flight canceled and Money never refund
Flight in 2020 cancelled. Difficult to contact with and keep say have to wait for refund and until now no change to contacts with.
The money was never refunded. It says 60/90 days money will be sent. Nothing is truth.
Tickets #433****, booking number NDJW0R. I will be forced to consider further legal action to obtain my rightful refund.
User's recommendation: Contact me and send my refund money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Refund
Sir I am trying to contact you since last 2years for my refund. I already sent so many emails.
My. Airindia ticket refund. .
Airindia already sent to you my refund. I already send to you my account information to you for refund please sir help me for my refund money.
Tejas Patel.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged for bags, when I have reserved two bagas during my flight.
Hi- when I made a reservation, it has clearly specified two bags. When I was at the airport CM Airlines have charged me again for bags. Please provide a refund of $16.00 back to my card.
- Website is not synchronized with airlines
User's recommendation: Book directly with airlines as this website is not synchronized with airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
No customer service. Lufthansa canceled my flights and offered an alternative ticket which requires transit visa and we did not have that visa, restricted from flying.
We had to book our own tickets again after reimbursement confirmation from an agent, we claimed right after our travel, Lufthansa after an year denied our claim but agreed to refund our ticket booked via travelgenio.
Now the refund is with travelgenio since a month, we're unable to contact travelgenio to get atleast the mere money back. Frustrated after all.
- Customer care
Preferred solution: Full refund
User's recommendation: Book via airlines, don't risk your money
Geneva, Geneva
Urgent: Unresolved Flight Cancellation Refund
Since I couldn't reach you through any other platform, and none of your email addresses seem to be functioningall my emails are bouncing backI'm resorting to this review platform.
I am writing to express my growing frustration regarding the unresolved matter of my canceled flight from Istanbul to Luxembourg on November 18, 2022, as confirmed in the attached document.
Despite multiple attempts to seek information on the status of my refund, I have encountered a complete lack of communication and transparency from your end. This level of disregard for your customers is both unprofessional and unacceptable.
I demand an immediate and concrete resolution to this matter.
The delay in refund processing is not only inconveniencing but also reflects poorly on the integrity of your company.
I expect to see the reimbursement for the canceled flight reflected in my account without further delay.
Should this issue persist without a satisfactory resolution, I will not hesitate to escalate this matter legally. Furthermore, I will use every available platform to share my disheartening experience with your company including but not limited to online reviews and social media.
Your prompt attention to this matter is not just requested; it is now demanded.
Regards,
Leila A.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
The customer service was unavailable to contact. Their website itself is gone. My flight refund from airlines is with Travelgenio and I don't have a way to contact them
- No customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Refund
The customer service was unavailable to contact. Their website itself is gone. My flight refund from airlines is with Travelgenio and I don't have a way to contact Travelgenio to get my money back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi Province
I need to cancel my ticket
The airline had problems and asked us to cancel the booking and I can only do that with travel genio .
User's recommendation: No, they don’t respond on time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doha, Baladiyat Ad Dawhah
Refund
Involuntary changes by airline,
Layover time has been changed by airline so i requested to cancel and refund .it has been cancelled but un fortunately I havent received my refund yet it has been 6 months now.
User's recommendation: Very poor service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was cheated by Travelgenio (Refund)
Involuntary changes by airlines layover time increased to 9 hours so i requested travelgenio to cancel my flight ticked and refund but they cancelled but I didnt receive my refund yet, It has been 7 months now.
Preferred solution: Full refund
User's recommendation: Very bad service
Travel Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
For a cancelled flight , Refund Not given out
Dear All,
This Travel Genio is Worst for Flight Bookings , below expectations Services and Offers , Always Change dates for flight booking without Even Informing Customers .
During Covid Time in 2020/21 booked Flight of Polish Airlines but got canceled due to Covid 19 but Refund in still not given out back yo customer.
I emailed/ called so many times but No proper Response received yet . If somebody could help in this case will be highly appreciated .
Emailed them from Vishalcanada1989@***.com
Thanks
Vishal Newton
- No positive
- All cons
- Negative people and service
Preferred solution: Full refund
User's recommendation: Worst Customer service, No Offers, always keep changing dates without Notice , Upon flight Cancelled No Refunds given out back to Customer .
Gdańsk, Pomerania
Refund for canceled reservation
Hello. for the hundredth time I am writing to you for a refund of my booking number 1771**** for Tenerife.
You wrote that it will take up to 22 weeks and already lasts 30 months. What kind of company are you? I am asking for a refund of my canceled flight. I am giving the names of people whose tickets I want to cancel from the booking 1771****:
1.
CEZARY SOROCZYNSKI ;
2. ILONA SOROCZYNSKA ;
3.
KSAWERY SOROCZYNSKI ;
4. POLA SOROCZYNSKA.
Bank account number from which I made a transfer for airline tickets: 14 1050 **** 1000 00** **91 3076.
ING Bank.
Regards and I am counting on the transfer of my money due to me.
Bonjour, j'ai un billet réservé depuis le Covid qu'il était pas remboursé
Bonjour, jai une billet d'avion qui tai pas remboursé depuis le Covid jai contacté mon avocat vous avez recevoir un courrier vous avez remboursé les deux ans merci
About
Travelgenio is a venture that unites innovative solutions and more than a decade of industry experience. Travelgenio’s audience is enthusiastic globe trotters who look both for real adventures and true deals. Travelgenio is an online platform that offers deals on hotel bookings and flights. With Travelgenio.com, customers can book a flight at a reasonable price using the selection of multiple airlines the travel company partners with. Travelgenio strives to employ modern technology to offer customers the easiest and the most cost-effective ways to book the journey enjoying the low rates and premium offerings.
Travelgenio is ranked 175 out of 2103 in Travel category
Mariano Pelizzari
2010
Online
Asia, USA, Europe, UK, Worldwide, Other, Australia, Canada
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