Contact Travelgenio Customer Service
Travelgenio Phone Numbers and Emails
Customer Service Number:
-
(646) 568-7507
Customer Service:
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+3 491 116 0765International
Legal:
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+44 870 175 6104GDPR Inquiries
Media:
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+3 161 105 6045International Campaign Manager
Travelgenio Emails:
Travelgenio Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Travelgenio is 6465687507. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Travelgenio may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Travelgenio is 6465687507. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Travelgenio may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Travelgenio mainly because of return/ replace, activation/ cancellation and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Travelgenio is atencionalcliente@travelgenio.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Travelgenio Website:
Travelgenio Help Center:
Corporate Office Address:
Fax:
How Good is Travelgenio's Customer Service?
Summary of Travelgenio Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Travelgenio?
Return/ Replace Question:
- “Return”
- “Change ticket”
- “Flight change”
Activation/ Cancellation Question:
- “I need them to cancel my booking and make a new ticket”
- “I need to cancel my ticket”
- “Cancellation flight”
Request for Information Question:
- “Information”
- “Flight inquiry”
- “Confirmation of flight”
Refund Question:
- “I need a refund for my ticket that was booked from Dubai to Beirut on October 15 2022.I had to cancel the trip for some issues and when i tried to book again these days i was informed by Emirates airlines that ticket is suspended,”
- “Refund not processed 6 months later!”
- “Refund”
Shipping and Delivery Question:
- “Tickets not received”
- “Haven't received my ticket”
- “Flight Delay”
Product/ Service Question:
- “Booking code is not working”
- “Booking issue”
- “My trips not working”
Payments and Charges Question:
- “Ticket invoice”
- “Tax invoice”
- “Bonjour, j'ai un billet réservé depuis le Covid qu'il était pas remboursé”
Account Question:
- “Hello, we have logged in to MyTrips many times, but you said that we do not have the information of this email address, can you please reply? Thanks!”
- “I need to change the air ticket , but cannot login to Mytrips”
- “My Gmail address was hacked by others then I try to sign in to to My trips but it won’t let me in its says your gmail have no reservation I need cancel my Return ticket please contact ASAP”
Staff Question:
- “Customer service”
- “Very bad custom service nevver answers calls when u have problem and i eamiel the tehy didnt answer me.”
- “I would like to speak with a member of staff please, i have a query about my booking”
Cards Question:
- “Get copy of booking Can’t talk to anyone and they just keep sending link th link doesn’t find my email but I paid you for my booking 787.35 through my credit card Now I need help”
- “My card was used to buy tickets which I did not authorise”
- “Credit card acceptance”
Website/ Application Question:
- “Manage my booking on Web site is doesn't work”
- “Website proceed my payment without sending OTP”
- “Website issue - booking”
Other Question:
- “Ticket issue”
- “Issues booking my trip”
- “I want agent form your company”
Compare Travelgenio Customer Service To
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