Nugi B

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Troot

hello My wife and son have to fly from Istanbul to Oslo we are natives from Ukraine passports were expired and airport authorities in Istanbul did not allow passengers to board the plane The tickets cost 11,000 CZK and insurance in case of failure was 2,000 CZK. I paid 13,300 CZK for the tickets. Soon it will be a year and I cant get the money back. tickets were insured
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Loss:
$13000
Pros:
  • No pluses
  • Just minuses
WaiTing Y

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Cannot get my redund

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Travelgenio - Cannot get my redund
Original review Jun 02, 2023
Hello, my BOOKING REFERENCE is Q63ID7 and my flight (FJ 392) has been cancelled. Fiji Airways has admitted to offering a full refund but I have yet to receive it. After calling the airline, they said need Travelgenio to give the refund ti me. But I still cannot get the refund. It is more than one year!
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Loss:
$5924

Preferred solution: Full refund

User's recommendation: Please follow up my refund

Anonymous
map-marker Sevastopol, Sebastopol City

Ticket information

Travelgenio - Ticket information
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I ask you to provide data on my ticket with the number 555377****596 purchased on your website 20/03/2020 in the name of Oksana Latkina booking code1788**** I need an extract from the payer's account to refund money in connection with not using this ticket Thank you
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Bouzada D

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| map-marker Fréjus, Var

Demande de remboursement du billet Covid-19

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Updated by user Oct 10, 2023

Au qu’une résultat ils m’on prix 1200€ de puis 2020 le billet était annulé à cause du Covid-19Jusqu’à présent aucun remboursement

Original review Sep 10, 2023
De puis 2020 jai envoyé des mail à travelginio Jusquà présent jai pas reçu de remboursement chaque fois ils me disent il faut que je vois directement avec Air Algérie et eux me disent non vous avez acheté le billet de travelginio cest à eux de faire la demande de remboursement chez Air-Algerie jusquà présent jai rien reçu Cordialement
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User's recommendation: J’achète plus de chez et je méfie tous ce que je connais de faire très attention d’acheter de j’ai eux travelginio

Sharathchandra G

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Refund

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Travelgenio - Refund
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Hi iam Sharathchandra Golla I have purchased a flight ticket 1 year back I am trying to call everyone but iam not getting any response from travelgenio could someone please help me
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Loss:
$1675

Preferred solution: Full refund

Saeed S Jwu

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You force me to rate what you haven't done yet

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Subject: Urgent Request for Refund for Cancelled Flight Dear Travelgenio, My name is Saeed Sharifi Zad. On March 8, 2022, I was charged an amount of $1751.91 from my credit account for the purchase of a Turkish Airlines ticket for my brother, Omid Sharifizad. The ticket number is 235400****566. Regrettably, after the purchase, the flight was cancelled. Although I have informed you via email, I have not received any positive response from you yet. Moreover, I have called Turkish Airlines several times, but to no avail. Given the challenging times we are facing, I urgently require a prompt refund of the amount. I kindly ask you to take this matter seriously and keep me informed about the current status. I am currently residing in Melbourne, Australia, I await your prompt response. Best Regards, Saeed Sharifi Zad
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Preferred solution: Full refund

Anonymous
map-marker New York, New York

My refund is not initiated to my account

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I have Vautcher with refund it will be expired if not done this month could anyone contact me please
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Angel C Rhs

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Early departure

Travelgenio - Early departure
I suposse to flight Yesterday from República Dominicana to San Juan P.R at 9.00 p.m. when I arrive yo airport nobody un counters and no imformation about whan happened. When you aré providing next flight yo me? Please is urgent.
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Loss:
$325

Preferred solution: Full refund

Ada V Xlb

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Verified Buyer
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| map-marker Bellevue, Washington

Cancelled flight

Travelgenio - Cancelled flight
Is and emergency family my flight to Puerto Rico. Hope yoy help me or refund my money so Icant make my travel. Thanks
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User's recommendation: Be carefully

Cemal E Ifp

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Refund my flight ticket

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Updated by user Aug 07, 2023

Never ever again

Original review Aug 07, 2023
I booked my flight ticket from travelgenio airlines cancel flight l couldnt get my refund because travelgenio keep it not send me so bad company never again l dont recommend hope u are rich
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Loss:
$128
Pros:
  • Nun
Cons:
  • Unable to reach customer service

Preferred solution: Full refund

User's recommendation: Never recommend never so bad company

Joao O Jhs

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TAP airline strike

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Travelgenio - TAP airline strike
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Updated by user Mar 03, 2023

I called 2 Times last year before the strike.On the first phone Call I was told that I could not have the refound but a Change on the ticket day.On the second phone Call I was told that I could have a refund and that would take 2 weeks witch never happened.I send several e-mails to cust.serv@***.comand I never an answer.My e-mail is joao.promanager@***.com

Original review Mar 03, 2023
I asked for a Change of flight due to the Strike on the 9th of December 2022 amd I never Got a New ticket. I payed for I flight I never went to. I refund of the ticket value would also be a possibility for me
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Loss:
$253
Pros:
  • Good price
Cons:
  • Slow costumer service
  • Confusion

Preferred solution: A refund as a New ticket on a different date

DAN Z Ctl

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Verified Reviewer

After 1.5 years, I still haven't received cancelled tickets refund for Aud$6000!!!

two tickes booked from China to Melbourne in Sep 2021, it was cancelled by the airline in Feb 1, 2022, After Dec 2022 the last reply I received from the Travelgenio aksing me to confirm the bank details, I never received any response since then, and the email link to check the progress of refund seems to be blocked. The approved refund never been received after 1.5 Years! No phone can be contacted, who can help me? I recently sent inquiry to the airline who origianlly flying for the line, they replied to me telling no one initiate the refund by now!! Which means the Travelgenio is keep lying, they keep confirming with me about my if my bank account still existing, and refund is approved, they will refund to me soon, but, it is about 8 months since they said the refund has been approved when the Cathay Pacific airline told me no one initiate the refund!
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Loss:
$6030

Preferred solution: Full refund

User's recommendation: Don't buy airticket from Travelgenio!

Pallavi V Ggx

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Refund not processed yet / No access to customer care from Canada since January 2023

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Travelgenio - Refund not processed yet / No access to customer care from Canada since January 2023
Travelgenio - Refund not processed yet / No access to customer care from Canada since... - Image 2
Hi, My name is Pallavi My booking reference is 2047****. I have been waiting for my refund for a flight which was cancelled by the airline, since MAY 2022. The airline said that Travelgenio has to request for a refund from their sales department to the airline. I did everything as I was told and Travelgenio said my refund process was officially started in November 2022. The customer care number +161******** seems unassigned when I try to call Travelgenio from Canada. Now, even I can't access my online account in the Travelgenio website. The login process is set in a way that Travelgenio has to send an OTP to the registered email each time a user tries to log in. That OTP is not being received when I request for it. I don't have any other way as of now to reach out to their customer care department. I am writing this review in January 2023, having no hopes of getting my hard-earned money back. I hope someone else is going to find this useful before they agree to pay a company like Travelgenio to book an airline ticket. Thanks
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Loss:
$870
Cons:
  • Zero ways to communicate from canada
  • Poor customer support
  • Not able to log in to user account

Preferred solution: Full refund

Deborah J Znr

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| map-marker Melbourne, Victoria

Want to request a refund for my booking.

Travelgenio - Want to request a refund for my booking.
Travelgenio - Want to request a refund for my booking. - Image 2
I need to go sooner rather than later and need my money back so I can re book with someone else. My booking ref: 6JGBZ3 for 26th September returning to Australia 18th October 2023. I need to reschedule asap. I have tried contacting you over the past MONTHS several times and YOU HAVE IGNORED ME.
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mouna a Vup

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Cancellation

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Travelgenio - Cancellation
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Updated by user Apr 26, 2023

please try to solve my issue

Updated by user Apr 26, 2023

unfortnally i try to contact travelgenio to cancel and refund of tichet of my daughter ghada gafsi travelling by fly egyptair in 26/95/2023 but no one contact me or solve my issue it s so bad

Updated by user Apr 26, 2023

unfortnally i contact travelgenio by many ways and no one contact me

Original review Apr 26, 2023
Hello,
dear
kindly
i want to cancel and refund the ticket attached with this email
i buy two tickets in 10/12/2022 one for me (name : abdelali mouna) and another ticket for my child name: ghada gafsi) with an amount of 2676.68 QAR by TRAVELGENIO
, for me my ticket i changed (in egypt air agency in doha qatar) the date of my travel from 26/05/2023 to 21/04/2023 but for my child can t travel for now and then i need to cancel her ticket
thank you for your understanding
-----
Passenger: GAFSI GHADA (CHD)
Booking ref : L4UVVM
Ticket number: 077 522****848
you can contact me in this number 00974 ** ** ** ** and also this number 00216 ** ** ** ** thank you
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Loss:
$400
Cons:
  • No way of contacting them
  • Not replying the emails as it is urgent
  • No refund or credit given

Preferred solution: Full refund